Support – Reel2Plan

Last updated: 4 August 2026 · Help with the app, account and purchases

Contact

Email: info@wilken-technologies.com
Please briefly describe your issue (device, app version, screenshot if useful). We usually reply within a few business days.

Delete your account

1. Open Reel2Plan → Settings → Account.
2. Choose “Delete account” and confirm with the email code (plus password/MFA if enabled).
3. Deletion is usually immediate and irreversible.

Alternatively email info@wilken-technologies.com with subject “Delete Reel2Plan” (usually within 30 days). Details: Privacy Policy.

Note: Deleting your account does not cancel an active App Store subscription. Cancel under Apple ID → Subscriptions.

Subscriptions and coin packs

• Subscriptions and coin packs are billed via the Apple App Store. The store shows localised prices and taxes.
• Manage/cancel subscriptions: apps.apple.com/account/subscriptions
• Refunds usually go through Apple (reportaproblem.apple.com).
• Coin packs are consumables and are not restored like subscriptions. Terms: Subscriptions section.

Privacy and rights

Access, rectification, objection and other data-subject rights: Privacy Policy or email the support address above.

Reset password

Reset password (web flow) or in the app on the login screen.

Legal

• Imprint
• Privacy
• Terms
• Cookies

Questions about these documents: info@wilken-technologies.com